Refund & Cancellation Policy

1. Overview

All payments for ATSLetter are processed by Paddle.com Inc.("Paddle"), our Merchant of Record. Paddle handles billing, tax collection, and refunds on our behalf. This policy explains when and how you can obtain a refund or cancel your plan.

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction.

2. Refund Eligibility by Plan

2.1 Single Optimization ($9.90 one-time)

One-time purchases are final and non-refundable except where required by law. If you experience a technical issue that prevents generation, contact us and we will make it right — and if we genuinely cannot, we may issue a refund at our sole discretion.

2.2 Lifetime Pro ($99.00 one-time)

Lifetime purchases are final and non-refundable except where required by law. As with Single Optimization, technical failures that we cannot resolve may be refunded at our discretion.

2.3 Monthly Pro ($19.00 / month)

Monthly subscriptions renew automatically. You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then. We do not refund amounts already paid for a period that has begun, but you will not be charged again after cancellation. For billing errors or duplicate charges, contact us and we will review and refund where appropriate.

3. How to Request a Refund

1. Email us: Send a request to support@atsletter.com with your account email, the plan purchased, and the reason for the refund.
2. We verify & forward:We confirm the purchase with Paddle and submit the refund through Paddle's dashboard.
3. Processing time: Once approved, refunds are issued to your original payment method. Paddle typically processes refunds within 5–10 business days, though your bank or card issuer may take additional time to post the funds.

4. Canceling a Subscription

• From your dashboard:Go to your Account Dashboard and open Paddle's customer portal to cancel. Access continues until the end of the current billing period.
• By email: Email support@atsletter.com and we will cancel on your behalf.
• Effect of cancellation: You keep Pro features until the period ends; no further charges occur. One-time plans (Single, Lifetime) have no recurring billing to cancel.

5. Chargebacks & Disputes

If you believe a charge is unauthorized or incorrect, please contact us first at support@atsletter.com so we can resolve it quickly. Filing a chargeback with your bank before contacting us may result in permanent suspension of your account while the dispute is reviewed.

If a chargeback is ruled in your favor, the associated plan access is revoked.

6. Contact Us

For any refund or cancellation questions:

• Email: support@atsletter.com
• Website: https://atsletter.com/contact
• Mailing Address: ATSLetter, 8 The Green, Suite A, Dover, DE 19901, USA